Help

There are a number of ways you can get help.

1. You can find answers to some of the more frequently asked questions in our FAQs section below.
2. You can contact us directly by phone on (02) 8202 8555 (Sydney metro) or 1300 652 274 (Country/Regional members)
3. If you would like to contact one of our staff, please click here for details on how to contact us.

FAQs

Listed below are the answers to some frequently asked questions you may have. If your question is not covered, please contact us on (02) 8202 8555 between 8:00am and 4:00pm Monday - Friday, or by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Just click on a question from the list below to find the answer.

1. How do I print?
2. How can I view forms and other documents?
3. What do I do if the website gets stuck??
4. How do I clear my internet cache?
5. What browser should I use?
6. What is the optimal screen resolution for this site?
7. What do I do if I get a page error?
8. How can I get further information?

1. How do I print?

Just click on the print icon on your browser window.

2. How can I view forms and other documents?

Some forms and documents on this site are provided in .pdf format; these require version, 4.0 (or later) of Adobe Reader. See the Adobe web site for more information about Adobe Reader. You can download Adobe Reader by clicking on the "Get Adobe Reader" button below. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser.

3. What do I do if the website gets stuck?

If our website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately on (02) 8202 8555 (Sydney metro members) or 1300 652 274 (Country/Regional members) or by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

4. How do I clear my internet cache?

If you use Netscape Navigator, select 'Edit' then 'Preferences' from the menu bar at the top of the screen. Click on 'Cache' under 'Advanced' from the list on the left box, then 'Clear memory cache' and 'Clear disk cache'. Once your computer has finished (this may take a while) click 'OK', quit Explorer and relaunch.

If you use Internet Explorer, select 'Tools' from the menu bar at the top, then 'Internet Options'. Click on 'Delete Files' in the middle of the window that appears, then 'OK', then quit Explorer and relaunch.

5. What browser should I use?

The Credit Union site has been optimised for Internet Explorer 5.0+ and Netscape Navigator 6.0+. This site also supports Firefox Mozilla browsers v1.0+ Please update your browser if you start experiencing problems.

Microsoft Internet Explorer
Download Microsoft Internet Explorer PC version

Netscape Navigator
Download Netscape Navigator for PC and Macintosh

6. What is the optimal screen resolution for the site?

The Credit Union Web site has been optimised for monitors running at a resolution of 800 x 600 pixels or higher. If you have trouble viewing certain parts of the Web site please change your monitor settings.

PC screen resolutions
1. Right mouse click on your desktop (screen background) and select Properties
2. This will open up a box with your screen properties
3. Select the settings tab and choose '800 x 600'
4. After this selection click 'Apply'. Your computer may ask you to restart your machine.
The latest video cards and monitors can make these changes without restarting.

Macintosh screen resolutions
1. Click the Apple menu (top left of screen) and select Control Panels
2. Double click the Control Panel 'Monitors & Sound' (If you are using System 7.5 or earlier, you will need to double click the Control Panel 'Screen'
3. Click the 'Monitor' button. Your current resolution will be displayed on the right of the Control Panel window
4. Select '800x600'
5. Close the Control Panel 'Monitors & Sound'. Your new settings will automatically be updated.

7. What do I do if I get a page error?

When browsing the Credit Union site you may come across page errors. If these errors persist please contact us on (02) 8202 8555 (Sydney metro members) or 1300 652 274 (Country/Regional members) or by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

8. How can I get further information?

Any questions about applications or filling in forms?

Contact us	online enquiry form
Email us	This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Phone us	(02) 8202 8555 (Sydney metro) or 1300 652 274 (Country/Regional members)
Fax us	(02) 8202 8566